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Client Support Advisor

Skipton, North Yorkshire, UK Permanent, Full Time £16300 - £17500 per annum

Ashberry Recruitment are looking for a Client Support Advisor for our well-respected client based in Skipton. The purpose of the role is to protect the integrity of our client’s investment and to optimise the income stream as well as ensure clients receive a satisfactory level of service.

Primary Duties

  • To be responsible for the accurate processing and allocation of all notification schedules cash/ BACS receipts and collating any necessary paperwork for a portfolio of Factoring/ Invoice Discounting clients
  • To be responsible for the sales ledger maintenance, month end reconciliation and credit control for a portfolio of Factored and Invoice Discounting clients
  • To report potential risk situations to the RM (Relationship Manager)/ACSM (Assistant Client Services Manager)/ HOCS (Head of Client Services)
  • To be a supportive and participative team member ensuring that the duties of team members are effectively carried out in their absence
  • To build and maintain Client and Debtor relationships, promoting the name of SBF by providing a first-class customer service
  • To generate additional income for SBF but not by compromising our security and recognising the opportunity of offering our services to possible prospective Clients

Key Performance Indicators

  • Input accurately all the daily processing for Factored/ Discounted clients
  • Accurate allocation and reconciliation of cash and credit notes. Cash to be allocated within 3 days of receipt and memo line notes updated where appropriate
  • Month End reconciliations to be completed in full within 5 working days, with the retentions input within 48 hours of receipt
  • New debtors to be set up the same day of receipt
  • To chase all invoices from the Advance Notice of Disapprovals report
  • To chase each client’s top 10 overdue accounts
  • To verify each client’s top 10 balance or highly concentrated debtors at least once a month.
  • To achieve monthly collection targets
  • To review each client’s disputes with the client
  • Ensure adherence to the practices and procedures as outlined in the User Procedure Manual
  • Administrative duties/tasks which include Client Payments, Credit Searches, Factoring Bacs and Preparation, Debtor Funding Limits etc
  • No justifiable client complaints
  • Indexing/filing
  • Sounding/verification exercises on a daily basis to ensure we are protecting the security of SBFL
  • To take the appropriate legal action against Debtors when necessary
  • To deal with returned/bounced cheques in a timely manner
  • Bad debt provision to be no greater than 0.75% of the average FIU (Funds in Use)

Experience/Qualifications/Knowledge Required

  • Ability to work accurately and efficiently under pressure and to strict deadlines
  • To begin the ABFA (Asset Based Finance Association) Foundation course within 6 months of employment in this role
  • Computer literate with fast, accurate keyboard skills
  • Minimum of two standard GCSE’s including Maths and English

 Monday – Friday – 35 Hours Per Week 

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