Concierge

Ashberry Recruitment is currently looking for someone to fulfil a busy Concierge role at a 24 hour Supported Housing Service in Blackburn.

Summary:

The service is a residential centre accommodating adults experiencing homelessness. The Concierge role is the first point of contact for everyone accessing the service on a daily basis.  This role requires a friendly, approachable person who can work in a fast paced environment, ensuring high quality support is delivered.

 Responsibilities:

• Understand and work within the values of the service, acting in a professional and ethical way at all times when representing the organisation
• Offer front of house service to clients/visitors ensuring they are signed in or out where required and their queries are handled in a professional friendly manner
• Make referrals to the relevant person where required
• Complete all necessary admin and reporting as required
• Handling of cash ensuring all accounting records are properly maintained
• Handle all incoming telephone calls and mail appropriately
• To use a CCTV system (training provided) in line with company policy
• Work as part of overall team to ensure a positive experience for residents, staff and guests

 The successful candidate will be:

A friendly approachable person who is a good communicator, experience and knowledge of managing a busy welcoming reception area. Some knowledge and understanding of the issues surrounding homelessness is desirable.

Requirements for the role:

• Enhanced DBS Check (A check will need to be carried out if no current DBS is in place)

Hours:

• 30 hours a week
• Temp to Permanent Position

Detail:

• 25 days annual leave + bank holidays
• Pension Scheme (Permanent Staff)
• Football season ticket loan (Permanent Staff)

Please get in touch if you think this role is for you!