Customer Service Administrator

Ashberry Recruitment are looking for a Customer Service Administrator to work within a fast paced and innovative ecommerce sector based in the Burnley area. We are on the lookout for a skilled, driven and energetic candidate to join our client’s team.

You will be joining a small yet busy office where you will feel like a truly valued member of the team. We are looking for someone who has experience dealing with Administration, Order Processing and Customer Service in a busy environment.

Responsibilities

• Acting as a first point of contact for customers order, delivery and payment enquiries
• Processing phone and online orders onto the company system
• All administration surrounding the order process
• Invoicing and Credits
• Monitoring stock levels
• Liaising with the warehouse and sales teams to ensure smooth order processes
• Ad hoc duties when required
• Responding to incoming emails and messages
• Dealing with customers via web and live chat
• Building quotes and prices for sales team
• Additional telephone support for sales and customer service team
• Outbound customer service related contacts and communication

Essential Skills

• High level of organisational and time management skills
• Excellent Typing skills minimum of 35 words per minute
• Good Level of IT and Computer skills
• English and Maths GCSE A- C or equivalent

What’s in it for you?

• Monday – Friday – 08:30am – 17:00pm
• Room to grow and progress within your role and the business
• Free onsite parking
• Staff Discount
• Pension