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Customer Service Delivery Manager

Skipton, North Yorkshire, UK Permanent, Full Time £33000 - £35000 per annum

Ashberry Recruitment are looking for a Customer Service Delivery Manager for our well-respected client on the outskirts of Skipton.

The successful candidate will be an integral part of the compliance team, reporting to the Operations Manager and working collaboratively with the Compliance Team Manager delivering a high level of customer service to existing customers (in line with the customer service policy) and ensuring a positive retention record is maintained through the optimisation of customer relationships.  Building strong relationships with new and existing suppliers of recycling evidence to ensure scheme compliance obligations are met on the right commercial terms.

Key Role Responsibilities (there are more!)

  • Account Management to existing customers
  • Responsible for the delivery of the annual procurement plan across the WEEE and Batteries compliance service
  • Accountable for negotiating and agreeing commercial terms and building long term relationships with suppliers of WEEE and Batteries services (collections and evidence)
  • Recruitment of new WEEE and Batteries suppliers (collections and evidence)
  • Oversee recording and reconciling WEEE and Batteries recycling evidence data
  • Support other Account Managers with any member communications as required
  • Establish, oversee, regularly review, and update internal customer communication template documents
  • Complete waste submissions to the Environment Agency
  • Batteries compliance service management
  • Internal and external auditing
  • Representing at industry meetings and events as required
  • Full back-up to Compliance Team Manager and Operations Manager as required
  • Line management to compliance team colleagues

The Person

  • Educated to A-Level or Equivalent
  • At least 2 years management experience
  • Commercially aware
  • Ability to negotiate and overcome challenges
  • Must have a background of relationship building
  • Keen eye for details

Salary

£33,000 – £35,000 (Depending on experience)

Plus, company bonuses

 

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