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A processing dairy are looking to recruit a Customer Service Manager for their site in Grassington, North Yorkshire. The business currently produces & distributes milk, along with other associated dairy products, throughout Yorkshire and the surrounding area.
The Role:
This role is permanent and will involve the management of the Customer Service Department and its team of staff, whilst also working on day to day duties within the department.
The role is varied and encompasses a variety of management areas including:
– Management and inputting/collating customer orders, delivery notes and invoices.
– Managing customer relationships and attending to their issues.
– Management of the processing, analysing & reporting data for all incoming milk purchases and outgoing milk sales.
– Management of 3rd party goods, stock control and ordering.
– Attend monthly Quality Management Meetings.
– Management and training of Order Office staff.
In addition the role will involve assisting the Accounts Manager and Credit Control with duties relating to payroll and book keeping as part of a covering role, therefore a knowledge of Sage Accounts and Payroll, although not essential, would be advantageous.
The role will require a conscientious, disciplined individual, with a focus for good customer service. The individual must have the ability to plan workload effectively, be flexible to cope with changing circumstances as well as communicate with customers in a professional and courteous manner. Previous experience of staff management is essential.
Excellent data input skills required with good general computer skills.
Starting hourly rate of £13.50 rising to £14.50 (circa £34,000) following successful completion of probationary period.
The position will be based on an average 45 hours week covering 5 days, one of which will predominantly be a Saturday. The role will involve 7am start times.
This is a temporary to permanent position. The candidate will be taken on permanently following a 12 weeks temporary contract.
A company pension scheme is also in place.