IT Systems Support Engineer

Ashberry Recruitment are looking for an IT Systems Support Engineer on a temporary basis for our client based in Colne.

Responsibilities

• Managing day to day application support of BMS systems
• Assist the IT Manager to ensure the effective running of the IT function
• Be the first point of contact for all IT related queries
• To give first line application support Trouble shooting technical issues
• Assist in IT specialist projects

People Focus

• Communicate effectively with Directors, managers and employees of the Company
• Delivery of IT services to the internal BMS customer
• Provide 1^st line technical support on BMS applications and services
• Support and offer clear first line advice to internal customers to ensure timely and effective resolution
• Advise people on the use of standard applications
• Work with other departments to support and communicate key IT initiatives
• Promote diversity and inclusion in all activities
• Deliver service excellence and display strong internal customer service ethos

 Systems and Administration 

• Maintain all IT systems, software, user admin, printers and the telecommunications infrastructure
• Monitor and maintain the Mitrefinch time and attendance system
• Support the in-house ticket printing and POS printing
• Assist in the compilation and maintenance of an accurate inventory of hardware and software
• Daily management of the EPOS system
• EPOS system hardware and software support
• Management and monitoring of the anti-virus system
• Test and maintain audits of all till spares
• Install maintain and administer all hardware at HO at stores
• Assist in the compilation of the support centre technical documentation, guidelines and procedures

Key Performance Indicators

• Collate data effectively to measure effectiveness of function in meeting organisational priorities
• Continually seek to identify ways to improve, challenging current practice and suggesting a better way.
• Regularly review own performance standards and strive to achieve continuous improvement
• Maintain a safe working environment for yourself and colleagues in accordance with Health & Safety legislation
• Maintain absolute confidentiality with regard to people and company information

Your Profile

• Broad technical skills and interest (operational experience/retailing)
• Proven track record of Information Management experience and operations control
• Understanding of customers’ needs
• Experience of Microsoft suite: Server, Active Directory, MSSQL, Microsoft Office and Excel
• Experience with maintaining a TCP/IP network (HP Procurve hardware)
• EPOS system management would be an asset
• Experience in project implementation and management
• Ability and enthusiasm for UK travel

The successful candidate will be required for a minimum of 4 weeks, however this could be extended if required from the client.